Return & Exchange Policy
We want you to be completely delighted with your NUVÉ pieces. If for any reason your purchase is not quite right, we welcome returns within 14 days of receipt.
Return Conditions
Items must be unworn, unwashed, and returned in their original condition with all brand tags and packaging intact.
Please take care when trying on garments: items must be returned free from makeup, perfume, deodorants, or any other signs of wear.
Custom Orders: Bespoke garments tailored to individual measurements or modified upon request are uniquely made for you and are non-refundable.
Return Shipping & Inspection
Shipping Costs: Return shipping costs are the responsibility of the customer. We strongly recommend using a tracked shipping service.
Item Inspection: NUVÉ reserves the right to decline a refund or deduct a fee if the returned item shows signs of wear, scents, damage, or missing original tags.
Refund Options & Processing
Once your return is received and inspected at our studio, we will process your request within 5–7 business days. You may choose between:
Original Payment Method: A full refund issued to your original form of payment.
NUVÉ Store Credit (+10% Bonus): Receive your refund as store credit with an additional 10% bonus added to the total amount, valid for 12 months.
(Note: The 10% bonus is a one-time offer per original paid order. It applies exclusively to purchases made with original payment methods. Orders placed using existing Store Credit or Gift Cards are refunded at face value only, without secondary bonus additions).
Exchanges
If you need a different size or color, we offer complementary exchange assistance to help you find the perfect fit.
How to Request a Return or Exchange
1. Contact our client care team at info@nuveofficial.eu with your order number and preferred option (Refund, Store Credit, or Exchange).
2. Carefully pack your order and ship it back using a tracked service within 14 days.